British manufactured wooden crates and boxes

sales@woodenboxuk.com To order by phone call: 01384 445 844

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 #WBUKPHOTOS Competition Terms and Conditions

  • You can submit your photos using the hashtag #WBUKPHOTOS on Twitter, Instagram or Facebook
  • Or email your photo entries to sales@woodenboxuk.com
  • Entry to the competition is automatic when a picture is submitted - no purchase is necessary.
  • It is assumed that all submitted pictures carry permission by the sender for Wooden Box UK to use them for promotional purposes on www.chalkboardsuk.co.uk, www.woodenboxuk.com and all our social media channels
    Closing date for entries is Thursday 18th May - all entries after this date will be automatically entered into a future competition
    The winner of the spring photo competition will be announced by 12 noon on Friday 19th of May 2017 on all our social media and the blog
    The decision by the Wooden Box UK  judging panel is final. The prize is one £100 voucher to spend on our website (Wooden Box UK)
  •  No cash equivalent is available.
    Where employees of a company, agency or partnership have submitted photos, the business they represent will be deemed to be the entrant to the competition, not the employee.



Customer Services

We take great care to ensure that our products leave us in peak condition.

Peace of Mind

If you are in any way disappointed with our products or service, please contact us by telephone or email us at info@porterandwoodman.co.uk. You can call our customer services direct on 01384 445844.

Alternatively you can write to us at:
Porter and Woodman
1 & 2 Mill Race Lane
Stourbridge
West Mids
DY8 1JN

If you have cause for complaint this must be received within 7 days after receipt.

Please note we cannot guarantee an exact delivery date unless this service is specifically requested.

We aim to respond to customer service matters within one working day and resolve all complaints within three working days, either by replacing the gift or refunding your money. Calls may be monitored for training purposes and to maintain our high level of service.

Cancellation Rights

In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above.

The item(s) must be returned to us unused and in re-salable condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us. This does not affect your statutory rights as a consumer.

About Us

Woodenboxuk.co.uk is a fully owned trading division of Porter and Woodman Gifts Limited. We are completely dedicated to your total satisfaction.

If you have any suggestions or comments regarding our products please email us at info@porterandwoodman.co.uk

Our Contact details:

Porter and Woodman
1 & 2 Mill Race Lane
Stourbridge
West Mids
DY8 1JN
Telephone: 01384 445844
From outside UK: + 44 1384 445844
Fax: 01384 445845
Email: info@porterandwoodman.co.uk

Shipping and Handling

Delivery costs from £5.95 for a standard delivery service, arriving with you or your nominated recipient within 5 working days (excluding print and bespoke items).

General Delivery Information for all orders
We can deliver to any postal address in the UK. We only deliver within the UK, we do not deliver to Europe or the Rep. of Ireland.

Please note - We cannot deliver any items on the same day as ordering.

Please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details. Should the recipient be away at the time of delivery, a card will be left stating attempted delivery and will include details of how to collect or arrange re-delivery. Products sent to hospitals, schools, military & business addresses will be delivered to a main reception or mailing room prior to internal distribution.


Delivery Details For All Products

Deliveries can take place up to 5pm Monday to Friday.

Credit Card Security

Woodenboxuk.co.uk accept payment from all major credit and debit cards, including Visa, Mastercard, Switch but excluding American Express.

Privacy Policy

We are committed to protecting your privacy. We collect information given to us when you place an order. This information is used to process your order, contact you regarding the order if necessary and to provide you with the best possible service. Woodenboxuk.co.uk collect the information directly and do not disclose buyers information to third parties. All information is stored securely, collected lawfully and in accordance with the Data Protection Act 1998.
Any email marketing we may send will include an unsubscribe option. We do not and will not sell our mailing list to third parties. If you wish to add or remove yourself from our mailing lists at a later date or if you have any questions or comments about privacy you can do so by contacting us by telephone on 01384 445844 or e-mail us at info@porterandwoodman.co.uk. Cookies are used on this shopping site to keep track of the contents of your shopping cart.

Returns Policy and Cancellation Rights

If you are in any way disappointed with our gifts or service, please telephone us on 01384 445844 or email us at info@porterandwoodman.co.uk. Alternatively you can write to us at;


Porter and Woodman
1&2 Millrace Lane
Stourbridge
West Mids
DY8 1JN

If you have cause for complaint this must be received within 7 days after despatch.

Our customer service phone line is personally operated between 9am and 5.00pm Monday to Friday. An answer machine service is in operation at all other times. We aim to respond to customer service matters within one working day and resolve all complaints within three working days. Calls may be monitored for training purposes and to maintain our high level of quality service.

In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above.

The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us.  This does not affect your statutory rights as a consumer.

 

Voucher/Promotion Codes

  1. Only one voucher code can be used per order
  2. Promotion codes are only valid for orders placed online.
  3. Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with WoodenBox UK.
  4. WoodenBox UK reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed
  5. In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping costs charged on the original order
  6. In the event of any returns meaning that the order no longer qualifies for the promotion advertised, WoodenBox UK reserves the right to deduct the value of the offer from the refund.
  7. Free delivery offers apply to UK standard delivery only.
  8. In promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.
  9. WoodenBox UK reserves the right to change these Terms and Conditions at any time.

Easter Hamper Promotion

  • Online offer only!
  • Available until stock lasts
  • No cash equivalent is available
  • Substitutions - in the event of supply difficulties we reserve the right to substitute goods of an equal or greater value
  • WoodenBox UK reserves the right to change these Terms and Conditions at any time.